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TERMS AND CONDITIONS
Please read all these terms and conditions.
As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, please contact us via email info@doublekeytherapy.com so we can explain that to you.
Application
These Terms and Conditions will apply to the purchase of the services by you (the Client or you). We are Klara Vasutova trading as Double Key Therapy of London, UK with email address klara@doublekeytherapy.com; telephone number 07858189282; (the Supplier or us or we).
These are the terms on which we sell all Services to you. Before placing an order on the Website, you will be asked to agree to these Terms and Conditions by clicking on the button marked 'I Accept'. If you do not click on the button, you will not be able to complete your Order. You can only purchase the Services from the Website if you are eligible to enter into a contract and are at least 18 years old.
Interpretation
Client or You means an individual using or purchasing our services;
Contract means the legally-binding agreement between you and us for the supply of the Services;
Delivery Location means the Supplier's premises or other location where the Services are to be supplied, as set out in the Order;
Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
Goods means any goods that we supply to you with the Services, of the number and description as set out in the Order;
Order means the Client's order for the Services from the Supplier as submitted following the step by step process set out on the Website;
Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
Services means the services advertised on the Website, including any Goods, of the number and description set out in the Order;
Website means our website www.doublekeytherapy.com on which the Services are advertised.
Services
The description of the Services is as set out in the Website, social media pages or other form of advertisement.
In the case of Services it is your responsibility to ensure that any information or specification you provide is accurate.
All Services which appear on the Website are subject to availability.
We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.
Disclosure and Disclaimer Regarding Services
We ARE NEITHER TRAINED MENTAL HEALTH PROVIDERS NOR MEDICAL PRACTITIONERS. Client should consult the advice of his or her physician or other professional medical practitioner before considering the services provided by us, which may include hypnotherapy, Rapid Transformational Therapy™ (RTT™) and other services and treatment (collectively, “Services”). THE SERVICES ARE NOT INTENDED TO REPLACE MEDICAL TREATMENT.
We do not offer the services or treatment of a licensed physician, psychologist or psychiatrist. We are not licensed to practice psychology, and we do not claim to offer any psychological benefits, or psychometrist (or any form of psychometrics) or psychometry services. The Services provided by us are non-diagnostic.
Provider disclaims all statements, representations, warranties, agreements or promises regarding the use or benefits of the Services, whether made by Double Key Therapy, its clients, employees, agents, or contractors. Participating in the Services does not guarantee success, and we make no representation or guarantee through the Client's participation in the Services. All information on our website or included in statements, testimonials or materials made or distributed by or on our behalf are for informational purposes only, and are not intended to be relied on by Client or to constitute a representation of the effects or benefits of the Services.
Participants with certain health conditions such as epilepsy and mental health illnesses are not recommended to participate in the Services.
Recording
Client will receive personalised recording that is for clients use only. Client is not allowed to share, distribute or sell the recordings received by us.
Client can not listen to the recording while driving or similar activities where focus is required.
Client's responsibilities
Client must cooperate with us in all matters relating to the Services, provide us with correct personal information and all other information required to perform the Services and obtain any necessary licences and consents (unless otherwise agreed).
Service is about united efforts of the therapists and the client. For the best result the client has to cooperate with the therapist.
Client is fully responsible for listening to the personalised recording for at least 21 consecutive days after the therapy session.
Client can not drink alcohol or use any drugs at least 24 hours before the session. If a client arrives at the session under influence of those the session will be treated as no show. Please read our cancellation policy for details.
Failure to comply with the above is a Client default which entitles us to suspend performance of the Services until you remedy it or if you fail to remedy it following our request, we can terminate the Contract with immediate effect on written notice to you.
Personal information
We retain and use all information strictly under the Privacy Policy.
We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.
Privacy policy - click to read full Privacy policy
Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website.
Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy (www.doublekeytherapy.com) and cookies policy (www.doublekeytherapy.com).
For the purposes of these Terms and Conditions:
'Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR.
'GDPR' means the General Data Protection Regulation (EU) 2016/679.
'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR.
We are a Data Controller of the Personal Data we Process in providing the Services to you.
Where you supply Personal Data to us so we can provide Services to you, and we Process that Personal Data in the course of providing the Services and Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
we will only Process Personal Data for the purposes identified;
we will respect your rights in relation to your Personal Data; and
we will implement technical and organisational measures to ensure your Personal Data is secure.
For any enquiries or complaints regarding data privacy, you can e-mail: klara@doublekeytherapy.com.
Basis of Sale
The description of the Services in our website does not constitute a contractual offer to sell the Services. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
The Order process is set out on the Website as Registration form. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
A Contract will be formed for the Services ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract and before performance begins of any of the Services.
Any quotation or estimate of Fees (as defined below) is valid for a maximum period of 10 days from its date, unless we expressly withdraw it at an earlier time.
No variation of the Contract, whether about description of the Services, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Client and the Supplier in writing.
We intend that these Terms and Conditions apply only to a Contract entered into by you as a Client. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.
Fees and Payment
The fees (Fees) for the Services is that set out in quotation at the date we accept the Order or such other price as we may agree in writing. Prices for Services may be calculated on a fixed price or on a standard daily rate basis.
We reserve the right to change the price of our services at any time without notice or explanation for this action. Once the service purchased the price of course will remain the same.
Fees and charges include VAT at the rate applicable at the time of the Order.
You must pay by submitting your credit or debit card details when the invoice is received and we can take payment immediately or otherwise before delivery of the Services.
It is not possible to pay for services by cash.
Delivery
We will deliver the Services at location (or online) and in time both agreed beforehand.
In any case, regardless of events beyond our control, if we do not deliver the Services on time, you can require us to reduce the Fees or charges by an appropriate amount (including the right to receive a refund for anything already paid above the reduced amount). The amount of the reduction can, where appropriate, be up to the full amount of the Fees or charges.
Excluding liability
The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) death or personal injury caused by negligence or breach of the Supplier's other legal obligations. Subject to this, we are not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to your business, trade, craft or profession which would not be suffered by a Client - because we believe you are not buying the Services wholly or mainly for your business, trade, craft or profession.
Governing law, jurisdiction and complaints
The Contract (including any non-contractual matters) is governed by the law of England and Wales.
Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Client lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
We try to avoid any dispute, so we deal with complaints as follows: If a dispute occurs clients should contact us to find a solution. We will aim to respond with an appropriate solution within 10 days.
We aim to follow these codes of conduct, copies of which you can obtain as follows:
Privacy policy available from www.doublekeytherapy.com
Terms of use available from www.doublekeytherapy.com
Booking and cancellation policy
Client has 6 months from the date of purchase to use the service. We do recommend booking a session as soon as possible after purchase as we do not guarantee availability, we will of course try our best to accommodate you whenever possible. If a client does not use the session within the stated 6 month period the session will expire and will be charged in full, no refund can be claimed.
We have a 48hrs cancellation policy. If a client cancels the appointment less than 48hrs prior the session the client will be charged for the session in full. However, we may occasionally accommodate rescheduling for unpredictable situation cases.
Client will be charged in full in case of no show at the scheduled appointment.
Client must be free of drugs and alcohol for at least 24 hours prior the session. The session will be treated as no show if the client arrives at the session under influence of those.
Client can reschedule booked appointment up to five times. We reserve the right to treat the session as no show and charge in full without delivering the session, if the client chooses to reschedule more than five times.
Services are transferable to another person only if both sides agree. This has to be done in writing.Privacy policy This privacy policy applies between you, the User of this Website and Klara Vasutova trading as Double Key Therapy, the owner and provider of this Website. Klara Vasutova trading as Double Key Therapy takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: www.doublekeytherapy.com. Please read this privacy policy carefully. Definitions and interpretation 1. In this privacy policy, the following definitions are used: Data - collectively all information that you submit to Klara Vasutova trading as Double Key Therapy via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws; Cookies - a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below ( Cookies); Data Protection Laws - any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK; GDPR - the General Data Protection Regulation (EU) 2016/679; Klara Vasutova trading as Double Key Therapy, we or us - Klara Vasutova trading as Double Key Therapy of London, UK; UK and EU Cookie Law - the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011; User or you - any third party that accesses the Website and is not either (i) employed by Klara Vasutova trading as Double Key Therapy and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Klara Vasutova trading as Double Key Therapy and accessing the Website in connection with the provision of such services; an Website - the website that you are currently using, www.doublekeytherapy.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions. 2. In this privacy policy, unless the context requires a different interpretation: a. the singular includes the plural and vice versa; b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy; c. a reference to a person includes firms, companies, government entities, trusts and partnerships; d. "including" is understood to mean "including without limitation"; e. reference to any statutory provision includes any modification or amendment of it; f. the headings and sub-headings do not form part of this privacy policy. Scope of this privacy policy This privacy policy applies only to the actions of Klara Vasutova trading as Double Key Therapy and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites. For purposes of the applicable Data Protection Laws, Klara Vasutova trading as Double Key Therapy is the "data controller". This means that Klara Vasutova trading as Double Key Therapy determines the purposes for which, and the manner in which, your Data is processed. Data collected We may collect the following Data, which includes personal Data, from you: a. name; b. date of birth; c. gender; d. job title; e. profession; f. contact Information such as email addresses and telephone numbers; g. demographic information such as postcode, preferences and interests; h. address; i. medical information; j. GP information; k. other information given voluntarily by you relevant to the session in each case, in accordance with this privacy policy. How we collect Data We collect Data in the following ways: a. data is given to us by you; b. data is collected automatically. Data that is given to us by you Klara Vasutova trading as Double Key Therapy will collect your Data in a number of ways, for example: a. when you contact us through the Website, by telephone, post, e-mail or through any other means; b. when you register with us and set up an account to receive our products/services; c. when you enter a competition or promotion through a social media channel; d. when you elect to receive marketing communications from us; e. when you use our services; in each case, in accordance with this privacy policy. Data that is collected automatically To the extent that you access the Website, we will collect your Data automatically, for example: a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content. b. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies". Our use of Data 1. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons: a. internal record keeping; b. improvement of our products / services; c. transmission by email of marketing materials that may be of interest to you; d. contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website; in each case, in accordance with this privacy policy. 2. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below). 3. For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in: a. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out. b. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide. c. if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below. 4. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. 5. We may use your Data to show you Klara Vasutova trading as Double Key Therapy adverts and other content on other websites. If you do not want us to use your data to show you Klara Vasutova trading as Double Key Therapy adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed "Cookies" below). Who we share Data with We may share your Data with the following groups of people for the following reasons: a. our employees, agents and/or professional advisors - Only for consultation if needed. Client would remain anonymous in such a case. ; b. relevant authorities - Relevant authorities will be contacted in case of harm or threat of harm of client or others. ; in each case, in accordance with this privacy policy. Keeping Data secure 1. We will use technical and organisational measures to safeguard your Data, for example: a. access to your account is controlled by a password and a user name that is unique to you. b. we store your Data on secure servers. 2. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this email address: klara@doublekeytherapy.com. 3. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses. Data retention 1. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted. 2. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes. Your rights You have the following rights in relation to your Data: Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete. Right to erase - the right to request that we delete or remove your Data from our systems. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it. Right to data portability - the right to request that we move, copy or transfer your Data. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: klara@doublekeytherapy.com. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it. Links to other websites This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them. Changes of business ownership and control 1. Klara Vasutova trading as Double Key Therapy may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Klara Vasutova trading as Double Key Therapy. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us. 2. We may also disclose Data to a prospective purchaser of our business or any part of it. 3. In the above instances, we will take steps with the aim of ensuring your privacy is protected. Cookies 1. This Website may place and access certain Cookies on your computer. Klara Vasutova trading as Double Key Therapy uses Cookies to improve your experience of using the Website and to improve our range of services. Klara Vasutova trading as Double Key Therapy has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times. 2. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law. 3. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Klara Vasutova trading as Double Key Therapy to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended. 4. This Website may place the following Cookies: Type of Cookie - Purpose Strictly necessary cookies - These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. Analytical/performance cookies - They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. Functionality cookies - These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). Targeting cookies - These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. 5. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser. 6. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings. 7. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings. 8. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer. General 1. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected. 2. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected. 3. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy. 4. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts. Changes to this privacy policy Klara Vasutova trading as Double Key Therapy reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact Klara Vasutova trading as Double Key Therapy by email at klara@doublekeytherapy.com.