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Terms & Conditions
TERMS AND CONDITIONS

 

Please read all these terms and conditions.

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As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with.  If you are not sure about anything, please contact us via email info@doublekeytherapy.com so we can explain that to you.

 

Application

These Terms and Conditions will apply to the purchase of the services by you (the Client or you). We are Klara Vasutova trading as Double Key Therapy of London, UK with email address klara@doublekeytherapy.com; telephone number 07858189282; (the Supplier or us or we).

These are the terms on which we sell all Services to you.  Before placing an order on the Website, you will be asked to agree to these Terms and Conditions by clicking on the button marked 'I Accept'. If you do not click on the button, you will not be able to complete your Order. You can only purchase the Services from the Website if you are eligible to enter into a contract and are at least 18 years old.

 

Interpretation

Client or You means an individual using or purchasing our services;

Contract means the legally-binding agreement between you and us for the supply of the Services;

Delivery Location means the Supplier's premises or other location where the Services are to be supplied, as set out in the Order;

Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;

Goods means any goods that we supply to you with the Services, of the number and description as set out in the Order;

Order means the Client's order for the Services from the Supplier as submitted following the step by step process set out on the Website;

Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;

Services means the services advertised on the Website, including any Goods, of the number and description set out in the Order;

Website means our website www.doublekeytherapy.com on which the Services are advertised.

 

Services

The description of the Services is as set out in the Website, social media pages or other form of advertisement. 

In the case of Services it is your responsibility to ensure that any information or specification you provide is accurate.

All Services which appear on the Website are subject to availability.

We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

 

Disclosure and Disclaimer Regarding Services

We ARE NEITHER TRAINED MENTAL HEALTH PROVIDERS NOR MEDICAL PRACTITIONERS. Client should consult the advice of his or her physician or other professional medical practitioner before considering the services provided by us, which may include hypnotherapy, Rapid Transformational Therapy™ (RTT™) and other services and treatment (collectively, “Services”). THE SERVICES ARE NOT INTENDED TO REPLACE MEDICAL TREATMENT.

We do not offer the services or treatment of a licensed physician, psychologist or psychiatrist. We are not licensed to practice psychology, and we do not claim to offer any psychological benefits, or psychometrist (or any form of psychometrics) or psychometry services. The Services provided by us are non-diagnostic.

 

Provider disclaims all statements, representations, warranties, agreements or promises regarding the use or benefits of the Services, whether made by Double Key Therapy, its clients, employees, agents, or contractors. Participating in the Services does not guarantee success, and we make no representation or guarantee through the Client's participation in the Services. All information on our website or included in statements, testimonials or materials made or distributed by or on our behalf are for informational purposes only, and are not intended to be relied on by Client or to constitute a representation of the effects or benefits of the Services.

Participants with certain health conditions such as epilepsy and mental health illnesses are not recommended to participate in the Services.

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Recording

Client will receive personalised recording that is for clients use only. Client is not allowed to share, distribute or sell the recordings received by us.

Client can not listen to the recording while driving or similar activities where focus is required.

 

Client's responsibilities

Client must cooperate with us in all matters relating to the Services, provide us with correct personal information and all other information required to perform the Services and obtain any necessary licences and consents (unless otherwise agreed).

Service is about united efforts of the therapists and the client. For the best result the client has to cooperate with the therapist.

Client is fully responsible for listening to the personalised recording for at least 21 consecutive days after the therapy session. 

Client can not drink alcohol or use any drugs at least 24 hours before the session. If a client arrives at the session under influence of those the session will be treated as no show. Please read our cancellation policy for details.

Failure to comply with the above is a Client default which entitles us to suspend performance of the Services until you remedy it or if you fail to remedy it following our request, we can terminate the Contract with immediate effect on written notice to you.

 

Personal information

We retain and use all information strictly under the Privacy Policy.

We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

 

Privacy policy - click to read full Privacy policy

Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website.

Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.

These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy (www.doublekeytherapy.com) and cookies policy (www.doublekeytherapy.com).

For the purposes of these Terms and Conditions:

'Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR.

'GDPR' means the General Data Protection Regulation (EU) 2016/679.

'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR.

We are a Data Controller of the Personal Data we Process in providing the Services to you.

Where you supply Personal Data to us so we can provide Services to you, and we Process that Personal Data in the course of providing the Services and Goods to you, we will comply with our obligations imposed by the Data Protection Laws:

before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;

we will only Process Personal Data for the purposes identified;

we will respect your rights in relation to your Personal Data; and

we will implement technical and organisational measures to ensure your Personal Data is secure.

For any enquiries or complaints regarding data privacy, you can e-mail: klara@doublekeytherapy.com.

 

Basis of Sale

The description of the Services in our website does not constitute a contractual offer to sell the Services. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.

The Order process is set out on the Website as Registration form. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly. 

A Contract will be formed for the Services ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract and before performance begins of any of the Services.

Any quotation or estimate of Fees (as defined below) is valid for a maximum period of  10  days  from its date, unless we expressly withdraw it at an earlier time.

No variation of the Contract, whether about description of the Services, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Client and the Supplier in writing.

We intend that these Terms and Conditions apply only to a Contract entered into by you as a Client. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.

 

Fees and Payment

The fees (Fees) for the Services is that set out in quotation at the date we accept the Order or such other price as we may agree in writing. Prices for Services may be calculated on a fixed price or on a standard daily rate basis.

We reserve the right to change the price of our services at any time without notice or explanation for this action. Once the service purchased the price of course will remain the same.

Fees and charges include VAT at the rate applicable at the time of the Order.

You must pay by submitting your credit or debit card details when the invoice is received and we can take payment immediately or otherwise before delivery of the Services.

It is not possible to pay for services by cash.

 

Delivery

We will deliver the Services at location (or online) and in time both agreed beforehand.

In any case, regardless of events beyond our control, if we do not deliver the Services on time, you can require us to reduce the Fees or charges by an appropriate amount (including the right to receive a refund for anything already paid above the reduced amount). The amount of the reduction can, where appropriate, be up to the full amount of the Fees or charges.

 

Excluding liability

The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) death or personal injury caused by negligence or breach of the Supplier's other legal obligations. Subject to this, we are not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to your business, trade, craft or profession which would not be suffered by a Client - because we believe you are not buying the Services wholly or mainly for your business, trade, craft or profession.

 

Governing law, jurisdiction and complaints

The Contract (including any non-contractual matters) is governed by the law of England and Wales.

Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Client lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.

We try to avoid any dispute, so we deal with complaints as follows: If a dispute occurs clients should contact us to find a solution. We will aim to respond with an appropriate solution within 10 days.

We aim to follow these codes of conduct, copies of which you can obtain as follows: 

   Privacy policy available from www.doublekeytherapy.com 

   Terms of use available from www.doublekeytherapy.com 

    

Booking and cancellation policy

Client has 6 months from the date of purchase to use the service. We do recommend booking a session as soon as possible after purchase as we do not guarantee availability, we will of course try our best to accommodate you whenever possible. If a client does not use the session within the stated 6 month period the session will expire and will be charged in full, no refund can be claimed.

We have a 48hrs cancellation policy. If a client cancels the appointment less than 48hrs prior the session the client will be charged for the session in full. However, we may occasionally accommodate rescheduling for unpredictable situation cases.

Client will be charged in full in case of no show at the scheduled appointment.

Client must be free of drugs and alcohol for at least 24 hours prior the session. The session will be treated as no show if the client arrives at the session under influence of those. 

Client can reschedule booked appointment up to five times. We reserve the right to treat the session as no show and charge in full without delivering the session, if the client chooses to reschedule more than five times.

Services are transferable to another person only if both sides agree. This has to be done in writing.